This is a courtesy translation. The German version is legally binding.
1. Data controller
Sylvia Schwab, Winten-Weinberg 139, 7521 Eberau, Österreich · +43 664 64 00 155 · urlaub@kellerstoeckl-burgenland.com
2. General information
Protecting your data is important to us. We process personal data exclusively on the basis of the applicable legal provisions (GDPR, Austrian Data Protection Act – DSG). This policy explains which data we process when you visit our website or send an enquiry.
3. Hosting
This website uses Lovable Cloud for its technical operation and storage of form enquiries. [Before publication, verify and add the contractual provider and address, data processing arrangements, storage region and, where applicable, safeguards for transfers to third countries.] When you visit the website, technically necessary data (IP address, date and time, page accessed, browser) are processed in server log files to ensure secure operation (Art. 6(1)(f) GDPR).
4. Contact form and booking enquiries
When you write to us using the contact or enquiry form, we process the data you provide (name, email, optional telephone number, travel dates, number of guests, message) to respond to your enquiry or prepare an offer (Art. 6(1)(b) GDPR – pre-contractual measures). The data are stored in Lovable Cloud. Technical service providers are involved in this processing. Automatic email forwarding to us is not currently configured. [Specify a binding retention period and actual deletion process for unsuccessful enquiries; automated deletion is not currently configured.] Booking records are subject to the applicable statutory retention periods, generally seven years for tax-relevant documents (Art. 6(1)(c) GDPR).
5. Email and telephone
If you contact us by email or telephone, we process your details to handle your request (Art. 6(1)(b) or (f) GDPR).
6. Cookies, tracking and analytics
This website does not set cookies for analytics or advertising purposes and does not use tracking tools.
7. Fonts
The fonts used on this website are loaded locally from our server. No connection is made to Google servers.
8. Google Maps
We do not embed a map. The “Plan your route” link opens Google Maps only when you click it; Google’s privacy policy applies there.
9. Your rights
You have the right to access, rectification, erasure, restriction of processing, data portability and objection. Simply write to us at urlaub@kellerstoeckl-burgenland.com. If you believe that the processing of your data violates data protection law, you may lodge a complaint with the supervisory authority: Österreichische Datenschutzbehörde, Barichgasse 40–42, 1030 Wien, www.dsb.gv.at.
Last updated: October 2026